The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.
TURN AROUND TIME
LogoMization has 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:
100% MONEY BACK GUARANTEE
LogoMization offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:
Logomization will provide full refund if the project has not been started for the next 20 days of purchase. However, this policy can be terminated at any point of time regardless of the scenario and this only implies if the request is made upon viewing the initial concepts only (less the 10% processing fee). Furthermore, any revisions requested after viewing the initial concepts will void this offer and would be considered as continuation of the project.
i) The refund policy will not be applicable on any discounted offer.
ii) The refund policy will not be applicable if the customer has been unresponsive for more than 20 days.
iii) The customer can always request to get his project held for a certain period of time, however, refund won’t be applicable on such situation.
iv) The refund will be voided if the refund is requested, over situations not related to the company such as, the business shutting down or partner not agreeing on the design or any scenarios not related to the company.
v) Urgent design projects are non-refundable.
vi) The company will not refund any client whose work was outsourced to Logomization by a third party.
vii) If the refund has been processed, the customer or the entity will have zero authority to use any source of work design that has been shared with the client. If found, it will be a breach of contract and legal proceedings will be acted upon.
viii) The client will not be refunded any money after the payment has been disputed. Any of such scenarios will lead to termination of the contract.
ix) The client can always reach out to Logomization in case of any difference between the contract and the commitments made with the client.
x) In case of duplicate charges, the 100% refund will be implied on such scenarios.
Note: The refund will take 10-15 days after the cancellation request. However, the client will not use any of the provided work shared with the client. In case of bundle purchases, the service in question will be refunded only.
LogoMization hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of LogoMization. The company will be the rightful owner of the designs.
Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
For services that are not covered under the 100% refund policy in case of dissatisfaction the LogoMization management after review the project may choose to offer a partial refund to the client.
CLAIM YOUR REFUND
To claim your refund, please follow the following steps
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.
To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by LogoMization, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
QUALITY ASSURANCE POLICY
LogoMization will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding. In case of an urgent or rush order, contact our customer support team.
DESIGN OWNERSHIP & RIGHTS
All finalized Designs provided by LogoMization are done so on a written request of finalization by the client and upon finalization the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.
CONTENT CREATION & POPULATION
LogoMization will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:
N.D.A. & REPUTATION MANAGEMENT POLICY
LogoMization, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points. Once the project is completed successfully. Both parties LogoMization and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion. Once the project is completed successfully. Each Party agrees to refrain from (and LogoMization shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).
LogoMization keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
TECHNICAL SUPPORT POLICY
LogoMization is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. LogoMization will provide the client with the basic information regarding those services and the settings required to make those services works. LogoMization will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to:
All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the LogoMization in order to be considered official.
LogoMization will not be responsible for any communication done via any other platform any phone numbers not provided by us or given on our official website.
Emails Sent back and forth through official emails that is email@example.com are to be only considered forms of valid communication.
We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us.
We take full responsibility of all the information provided through our official domains.
If you are interested in speaking with Logo Mization about an upcoming project, there are a number of ways we can make that happen. Filling out the form would help us get the right person in touch with you, or you could give us a call.